Frequenty Asked Questions

Do you have sample program?

No. Not at this time, but we are working on implementing one in the future.

We understand it can be difficult to choose the right products and fragrances without being able to smell them in person and while we try our best to describe our aromas accurately, we realize scent is very subjective. Because of that, we offer a full 15 day satisfaction guarantee. If you try a product and don't like it, you may return it or exchange it, no questions asked.

Do you use synthetic fragrances?

No. All of our fragrances are our blends of essential oils, absolutes, resins and or other botanical essences. We use organic when available and our fragrances are always phthalate free.

Do you do animal testing?

No. Absolutely not. Astrida Naturals is proudly certified cruelty by Leaping Bunny.

Do you ship internationally?

Yes. Currently we will ship anywhere. Discounted shipping is available for qualifying purchases over $50. Please see our full shipping table for current rates to your country. We do not charge any extra fees for international customers but you will be responsible for any customs or duties that are associated with your purchase.

When will my package arrive?

We pack and ship all products within 3 business days of receiving your order. Once your product has been shipped, you can expect to receive it in 3-5 business days if you are in the US, 1-2 weeks if you are in Canada, or 2-5 weeks for other international destinations. 

What is your return/exchange policy?

If you are not satisfied with your Astrida Naturals product, tell us why and you can return it within 15 days of purchase for a full product refund. Please note that we do not offer refunds or credit for shipping charges.

How do I process a return?

If you have an account with us, please sign in to your account, view your sales history, and create new Return Merchandise Authorization (RMA) form.
If you do not have an account, please contact us at info@astridanaturals.com for a RMA form and further instruction.

Any other questions?

Please don't hesitate to contact us.