Privacy Policy, Terms and Conditions

Privacy

1/1/2006

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Astrida Naturals site. You may unsubscribe from our newsletters at anytime by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Astrida Naturals site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Payments

2/6/2006

We accept Visa, MasterCard, American Express, Discover and PayPal. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Taxes

3/1/2006

We will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Illinois.

Shipping Policy

4/6/2006

We currently ship worldwide. Processing times are 2-3 business days for ready to ship items. Please allow 3-5 business days for custom blended skin care orders.

Note: Some liquid oil products cannot be shipped by air, therefore orders containing these items will only be shipped within the contiguous United States. International orders containing these items may be subject to change or cancellation. Buyer is responsible for all duties and taxes associated with purchase. If you have questions, about shipping please contact us.

See our shipping table for current shipping rates.

Returns

4/6/2006
If you are not satisfied with your Astrida Naturals product, tell us why and you can exchange it within 15 days of purchase for another product or store credit. The credit may be used for any item from our website within 12 months of issue. Please note that we do not offer credit back to your charge card and that both the original shipping fees and your return shipping cannot be included in the credit. All sales on custom products are final. Additionally, we can only accept returns for products purchased on AstridaNaturals.com.

How to process a return:

If you have an account with us, please sign in to your account, view your sales history, and create new Return Merchandise Authorization (RMA) form.

If you do not have an account, please contact us at info@astridanaturals.com for a RMA Form. Please also indicate the reason for your return.