Privacy Policy, Terms and Conditions

Privacy Policy

1/1/2006

Information Collection & Usage

When you make a purchase from our site, you provide your name, email address, credit card information, address and phone number. We use this information to process and fulfill your orders, to keep you updated on your order status and to keep a record of past transactions.

If you have given us your email address by subscribing to our list we may use that address to keep you informed about our latest offers, current promotions, specials and company updates at Astrida Naturals. You may unsubscribe from this list at anytime by request or by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you also provide your name and email address. If you win, we will notify you by email and ask for an address to supply prize winnings if applicable. When you enter a contest or drawing you are also included in our newsletter email list. You may unsubscribe from this list at anytime by request.

Information Security

We keep your personal information private and secure. Our secure servers protect your information using advanced encryption techniques and firewall technology. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology which can be verified by the "https" address or "locked" icon in your browser address bar, and then encrypted into our payment gateway provider's database. We do not store your credit card data or other financial data on our severs after a transaction. We do not share or sell your information to third parties.

Your Access To and Control of Your Information

At anytime you have "the right to be forgotten". You have the right to request and receive what data (if any) we have about you, change or correct this data upon request or have us delete the data we have about you. You can do this by contacting us via our email address or contact page on our website.

Cookies

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. We may also use cookies to understand and save your preferences for future visits and compile aggregate data about our website traffic and on page interactions so that we can offer better site experiences and tools in the future.

Your Consent

By using our site, you consent to our privacy policy.

Updates/Changes

This policy was last updated May 25th, 2018. Updates and changes to this policy will be posted on this page.

Payments

2/6/2006

We accept Visa, MasterCard, American Express, Discover and PayPal. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Taxes

3/1/2006

We will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Illinois.

Shipping Policy

4/6/2006

We currently ship worldwide. Processing times are 2-3 business days for ready to ship items. Please allow 3-5 business days for custom blended skin care orders.

Note: Some liquid oil products cannot be shipped by air, therefore orders containing these items will only be shipped within the contiguous United States. International orders containing these items may be subject to change or cancellation. Buyer is responsible for all duties and taxes associated with purchase. If you have questions, about shipping please contact us.

See our shipping table for current shipping rates.

Returns

4/6/2006
If you are not satisfied with your Astrida Naturals product, tell us why and you can exchange it within 15 days of purchase for another product or store credit. The credit may be used for any item from our website within 12 months of issue. Please note that we do not offer credit back to your charge card and that both the original shipping fees and your return shipping cannot be included in the credit. All sales on custom products are final. Additionally, we can only accept returns for products purchased on AstridaNaturals.com.

How to process a return:

If you have an account with us, please sign in to your account, view your sales history, and create new Return Merchandise Authorization (RMA) form.

If you do not have an account, please contact us at info@astridanaturals.com for a RMA Form. Please also indicate the reason for your return.